Editorial Policy
We believe that trust is earned through consistency. This document outlines the rigorous standards we apply to our data and community content.
Our Commitment to Accuracy
TrueCally is dedicated to providing the most accurate and up-to-date phone number information available. To achieve this, we employ a multi-layered verification process:
- Source Verification: We only index data from reputable public sources, government registries, and trusted partners.
- Cross-Referencing: Data points are cross-referenced across multiple databases to minimize errors and outdated information.
- User Consensus: Community reports are weighted based on user credibility and corroboration from other users.
Spam Classification Standards
We do not label numbers as "Spam" or "Scam" lightly. A number must meet specific criteria to receive a warning label:
- High Volume: A sudden spike in call volume or report frequency that is characteristic of robocalling.
- Pattern Recognition: Behavioral patterns (e.g., short duration calls, sequential dialing) that match known spam signatures.
- Verified Reports: Detailed reports from users describing specific scam tactics (e.g., IRS impersonation, tech support fraud).
Content Moderation
We encourage open dialogue, but we maintain strict moderation guidelines to ensure our platform remains safe and helpful:
Automated Filtering
Our AI systems automatically block profanity, hate speech, and personal threats before they are published.
Manual Review
A dedicated team of moderators reviews flagged comments and disputes to adjudicate complex cases.
Zero Tolerance
We have zero tolerance for doxxing, harassment, or the posting of private individuals' personal information without consent. Such content is removed immediately.
Corrections and Disputes
We acknowledge that errors can occur. We provide a clear and accessible path for corrections:
- Business Verification: Legitimate businesses can claim their profile to correct inaccurate information.
- Dispute Resolution: Users can submit a dispute if they believe a number has been incorrectly flagged. These requests are prioritized by our support team.
Independence and Objectivity
TrueCally is an independent platform. Our editorial decisions and risk scores are not influenced by advertisers, partners, or political interests. We serve the user community first and foremost.